Delete Your Account & Data

You can delete your ParentPulse account and the personal data associated with it at any time. Deletion is permanent — check-in history, streaks, and settings cannot be recovered afterwards.

How to delete your account

1. In the app: Settings → Account → Delete account. Deletion is immediate after you confirm.
2. By email: send a request to support@getparentpulse.com from the email address registered to your account, with the subject “Delete my account”. We will confirm the request and complete the deletion.

What gets deleted

• Your account (email, name, login credentials)
• All care-recipient profiles you created (names, phone numbers, languages, schedules)
• Check-in history, alerts, and escalation records
• Medication lists and reminder confirmations
• Emergency contacts
• Moments photos and captions shared by your family
• Device push-notification tokens
• Call and message delivery logs linked to your family

Daily check-in calls and messages to your parent stop immediately when the account is deleted.

What we keep, and why

• Payment and invoice records — retained as required by Indian tax and accounting law (typically 8 years), held by us and Razorpay.
• Aggregated, anonymised statistics (e.g., overall check-in success rates) that contain no personal data.

Timeline

• Deletion requests are acknowledged within 72 hours.
• All personal data listed above is erased within 30 days of the confirmed request.
• Backup copies are purged in the following backup rotation, within a further 30 days.

Deleting one care recipient only

You don’t need to delete your whole account to remove one person — remove them in the app, or email us, and their profile, check-in history, and logs are erased on the same 30-day timeline while your account stays active. If a care recipient themselves asks us to stop, we honour that directly — their consent always controls whether check-ins happen.